You can categorize your checklist tasks by adding types to them. You can also assign a service level agreement (SLA) to the task type, to track response timeliness.

To create and add a task type, navigate to a checklist in case settings. Next, click on "..." and select edit. Here you can configure Types or SLAs!

It's best to configure types first, as you need to specify them when you set up your SLAs.

Checklist types can be added, along with color and icon for the added customization and better organization of tasks.

SLAs can either be applied to specific task types or all task types. SLA configuration is very similar to tickets, allowing you to set naming for the SLA, the response time required, and when it should start and stop.

Once a task type has been created and optionally an SLA added. You can create or edit a task and specify the task type.

Here's what task types look like in a case!