You can categorise your checklist tasks by adding types to them. You can also assign a service level agreement (SLA) to the task type, to track response timeliness.

To create and add a task type, navigate to a checklist in case types and click the three dots at the top of the checklist. Here you can configure Types or SLAs.

It's best to configure types first, as you need to specify them when you set up your SLAs.

Types can be added, along with colour and icon for the type.

SLA configuration is very similar to tickets, allowing you to set naming for the SLA, the response time required, and when it should start and stop.

SLAs can either be applied to specific task types or all task types.

Once a task type has been created and optionally an SLA added. You can create or edit a task and specify the task type.

Task types are visible on checklists as follows: