Workia has a wide range of case types pre-installed. You probably won't need them all, so here is how to hide the ones you wont use
Show/Hide case types
Click on your Profile to access the Settings then select Case Type Settings.
Another way to access this is to click on Settings. From there, click Manage on the Case Type Settings card.
The Case Type Settings will list all the available case types and its associated settings.
Enabling and disabling a case type
To enable or disable a case type, click on the toggle button by the case type item.
💡Note: Toggling on and off a case type will automatically save it!
💡Note: If you toggle as case type off, you cannot create new cases of that type, but your existing cases will survive.