This article will guide you through understanding your Workia subscription within the platform. Here, you can check your subscription tier, usage details, and limitations.
Subscription
To check your subscription, click on your Profile icon on the top right corner to open the drop-down menu, then click on "Subscription"
š¦ Visit our pricing page here to see more details and choose the plan that best suits your organization's needs!
Subscription Usage Details
Under the tier section, you'll find details on your subscription usage. This section helps you understand how many licenses you've used within the app.
Admin/Mobility Users
Cases
Tickets
Trips
Document Templates
Email Templates
Integrations
Calculation Credits
Advanced Reporting and AI Tools
Checklist & Ticket Types
Single Sign On
Docusign
HRIS
Expenses
š” Note: The specific usage details might vary depending on your organization's subscription plan.
Case Usage
Click on "View Case Usage" to view a list of every case created on your account along with who created the case and when.
You can filter the table by:
Case Start and End Date
Case Type
Owner
Usage
All
Legacy (Pre-Workia)
Counted Toward Usage
Click on the "Export to .xlsx" button beside "Filters" to download the data into Excel. A summary sentence at the bottom of the page displays the Legacy Pre-Workia date for clarity.
Managing your Subscription
You can set a usage warning threshold. This allows you to anticipate and check your current usage levels. Simply click the license and set a warning when the license reach a specific limit.
When a warning is triggered, a banner will appear on the app informing you about your current usage status.
š¦ If you have any questions or concerns regarding your subscription, please do not hesitate to contact us at [email protected] or by clicking on the chat bubble icon located an the lower right corner of the screen!