Stay in the loop! Get notified when important changes or updates happen! 🔔
To get started, click on your profile initials/avatar (top right) and click 'My Profile'.
Select the notifications tab. You may choose to get notified via email, within the app, or both!
Case notifications
When a case is assigned to you.
When a comment is made on a case assigned to you.
Ticket notifications
When a ticket is assigned to you.
When a comment is made on a ticket assigned to you.
When a new ticket is created without an owner.