💡Note: This is only available for users with admin and mobility roles.
Track updates to case and ticket information for better insights to changes made! 🧾
Case and employee history
To get started, simply open a case. In the Summary section of a case, click on "..." located on the right side and select Case History.
From there, you can view changes made to the case and employee details!
Clicking on an item lets you see more details on the changes made!
Task history
To view your task history, simply select a task from the checklist. On the upper right side, click on the "..." icon and select Task history.
Clicking on an item lets you see more details on the changes made!
Ticket history
To view your ticket history, simply open a ticket. On the upper right side, click on the "..." icon and select Ticket history.
Clicking on an item lets you see more details on the changes made!
Cost estimate history
To view the cost estimate history, simply open a cost estimate entry in a case. Click on "..." and select Cost Estimate History.
Clicking on an item lets you see more details on the changes made!
