Conveniently create tickets via email! 📨
Create tickets by sending an email to tickets@<yoursite>.mail.workia.com (example: [email protected]).
When Workia receives this email, it will automatically create a new ticket using the subject and body of the email as the ticket detail.
💡Note: The default ticket type and status created by the user is the ticket and status for all tickets created by email.
Changing default ticket status
To change the default ticket status for future tickets created via email, simply drag the chosen ticket status to the top of the list.
Changing default ticket type
To change the default ticket type for future tickets created via email, simply drag the chosen ticket type to the top of the list.
💡Note: Learn more about managing ticket and ticket types here.