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Workia Outlook Add-in

Carlo Arazas avatar
Written by Carlo Arazas
Updated over a week ago

The New (July 2025) Workia Outlook add-in is live! Manage cases and track tasks directly from your Outlook inbox!

What can I do with the Workia Outlook Add-in?

With the Workia Outlook Add-in, you can:

  • View all cases

  • Create new cases and tickets from emails

  • File emails to cases

  • Manage cases, including:

    • Case Details

    • Checklists

    • Tickets

    • Comments

    • Documents

Loading the Workia Outlook Add-in

There are two ways to enable the add-in for Outlook!

One way is by directly downloading it in the Microsoft Office Store:

Select "Get it now" and a prompt asking you to install Workia for Outlook will appear. Click on "Continue" and you are done!

Another way is by installing the add-in through the Outlook Apps!

In Outlook, click on More Apps in the left side panel and select Add Apps.

Type "Workia for Outlook" in the search bar. Select Workia for Outlook, click Add, and that's it!

Once loaded, log in with your normal user name and password.

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